End-to-End Medical Equipment Solutions
From sourcing and import to installation, training, and long-term maintenance — Afaq Alshifa supports your facility at every stage of the equipment lifecycle.
Our Services
Import & Sourcing
We source certified medical equipment from leading global manufacturers and manage the full import process — from procurement and customs clearance to local delivery. Our established supplier relationships ensure competitive pricing, genuine products, and reliable lead times.
What's Included
- Global manufacturer partnerships across Europe, USA, and Asia
- Full customs clearance and import documentation
- Regulatory compliance verification for all imported devices
- Competitive pricing with transparent cost breakdowns
- Flexible order quantities for both large institutions and smaller clinics
Regional Distribution
Our regional distribution network ensures timely, safe delivery of medical equipment to healthcare facilities across Libya and surrounding markets. We handle packaging, freight, and last-mile delivery with the care that sensitive medical devices demand.
What's Included
- Temperature-controlled and secure transport for sensitive equipment
- Real-time shipment tracking and delivery updates
- Warehousing and inventory management for high-volume clients
- Urgent delivery options for critical equipment needs
- Regional coverage across Libya, North Africa, and broader MENA markets
Installation & Commissioning
Our certified technical team handles professional installation and commissioning of all major equipment categories. We ensure every device is correctly installed, calibrated, and validated before handover — so your clinical team can operate with confidence from day one.
What's Included
- On-site installation by certified biomedical engineers
- Equipment calibration and performance validation
- Site preparation consultation and infrastructure review
- Acceptance testing and handover documentation
- Coordination with facility management and clinical staff
Staff Training
Proper use of medical equipment is critical to patient safety and device longevity. We provide comprehensive operator and clinical training programs tailored to each equipment type, ensuring your team is fully competent and confident.
What's Included
- Hands-on operator training for clinical and nursing staff
- Technical training for biomedical and maintenance teams
- Training documentation and user manuals in Arabic and English
- Refresher training and new staff onboarding support
- Remote training options available for distributed teams
After-Sales Support & Maintenance
Our commitment doesn't end at delivery. We provide comprehensive after-sales support including preventive maintenance, corrective repairs, and genuine spare parts supply — keeping your equipment performing reliably throughout its operational life.
What's Included
- Scheduled preventive maintenance programs (PPM)
- Corrective maintenance and emergency repair services
- Genuine OEM spare parts supply and management
- Annual maintenance contracts (AMC) with defined SLAs
- Equipment performance reporting and lifecycle management
Institutional Partnerships
We work with hospitals, clinic groups, and healthcare networks as a long-term strategic partner — not just a one-time supplier. Our partnership model includes preferred pricing, dedicated account management, and priority support for high-volume and repeat clients.
What's Included
- Dedicated account manager for institutional clients
- Preferred pricing and volume discount structures
- Priority access to new product launches and innovations
- Joint procurement planning and budget forecasting support
- Flexible payment and financing arrangements
Regulatory Affairs & MOH Registration
We act as the authorised local representative for international medical device manufacturers seeking registration with the Libyan Ministry of Health (MOH) and the Medical Supply Organisation (MSO). Our regulatory team navigates every step of the approval process — ensuring full compliance with Libyan MOH regulations, guidelines, and technical requirements so your products reach the market without delay.
What's Included
- Local Representation — acting as the official in-country representative for international manufacturers before the Libyan MOH and MSO
- Manufacturer Licensing & QMS — verification and submission of manufacturer licences and Quality Management System (QMS) documentation in line with MOH requirements
- International Certifications — review and submission of CE, ISO 13485, FDA, and other international conformity certificates required for Libyan market approval
- Product Documentation — preparation and submission of technical files, Instructions for Use (IFU), safety data sheets, and clinical evidence dossiers
- Consular Attestation — coordination of document legalisation and consular attestation as required by Libyan authorities
- Labelling & Language Compliance — ensuring all product labels, packaging, and user documentation meet Libyan Arabic-language and MOH labelling guidelines
- Digital Integration — submission and tracking of registration dossiers through the MOH digital portal and liaison with regulatory officers throughout the review process
How We Work
A Simple, Reliable Process
Consultation
We begin with a detailed consultation to understand your facility's clinical needs, budget, and timeline.
Sourcing & Proposal
Our team identifies the right equipment from our global supplier network and prepares a detailed proposal.
Import & Delivery
We manage the full import process and deliver equipment safely to your facility, on schedule.
Installation & Training
Our engineers install and commission the equipment, and train your team for confident operation.
Ongoing Support
We remain your partner post-delivery — providing maintenance, spare parts, and technical support.
Our Clients
Hospitals & Clinics We Serve Across Libya
Afaq Alshifa is proud to supply and support leading healthcare institutions in Tripoli, Benghazi, Misrata, and beyond.
Tripoli
- Tripoli Central Hospital
- Al-Khadra General Hospital
- Tripoli University Hospital
- Al-Razi Hospital
- National Cancer Institute – Tripoli
- Tripoli Eye Hospital
Benghazi
- Al-Jalaa Medical Centre
- Benghazi Medical Centre
- Al-Hawari General Hospital
- Al-Jala Maternity Hospital
- Benghazi Children's Hospital
Misrata
- Misrata Teaching Hospital
- Misrata Central Hospital
- Al-Amal Specialist Clinic
Other Regions
- Zliten Teaching Hospital
- Sabha Medical Centre
- Zawiya General Hospital
- Tobruk Medical Centre
- Derna General Hospital
Ready to Get Started?
Tell us about your equipment needs and our team will prepare a tailored proposal for your facility.